Will my members have to re-enter their cards?+
On the full transfer, no, their saved cards move to your new processor and autopay just continues. If you choose the fast path instead, members get one secure link to re-confirm; that’s the only action, and it takes seconds.
Will anyone get double-charged or skipped?+
No. We reconcile every membership against your old system before go-live and cut over on a clean billing date, so no member is charged twice and none is missed. We run a test cycle first, nothing goes live until the numbers match.
Is moving the card data secure?+
Yes. The transfer is PCI-compliant and encrypted end to end, cards move directly between processors. No spreadsheet of card numbers is ever created, and we never see them.
How long does it take?+
About two weeks for the seamless transfer (the card migration runs on roughly a 10-day processor SLA), or a few days on the fast path. We keep your old system running in parallel until you’re fully live.
What about cards that expired?+
Stripe’s Card Account Updater automatically refreshes expired or reissued cards from the bank, so continuity stays high. Anything it can’t update, we flag and re-confirm with just those members.
What if I’m mid-contract with MindBody?+
We time your go-live around your renewal so you’re not paying both. We’ll map the exact timeline on our first call.